HOME
Request
Form
About
OCRB
E-mail
Us
Contact
Us
Resources
|
About
Orange
County Research Bureau
Orange County Research Bureau is an established police report and public document service company that has served the insurance industry Since 1961. Our company provides service throughout North America. We have specialized in one goal and never modified or deviated our mission statement,
“Obtain information for our clients as quick as possible, so they can minimize the
liability to their insured and insurance company”
Our
Services Include:
We
serve insurance companies in a prompt, reliable manner, and our fee
structure is competitive.
We
Provide Service to our Clients in Several Different Ways:
 |
Customer
Service Representatives
are available via telephone
during business hours, 9am to 4pm (Pacific Standard Time),
Monday - Friday, except for government holidays. Our
representative’s primary responsibility is to assist
adjusters with following-up on the status of their ordered
documents, take new request, and providing other technical
support.
We have computer software that
prevents "double ordering" therefore, saving your
company costs.
Example:
Two
adjusters are assigned to work on the same claim and they
both order documents without the other knowing. (our
software will pick-up on the order “real time” and allow
our staff to contact the client to alert them of the double
order and obtain an authorization for the second request, if
this second order was made by mistake, we will void the
second order and make sure that both ordering adjusters
receive a copy of the documents.
Our phone#: (714)
633-2014 |
|
 |
The
World
Wide Web is the state-of-the-art for our industry, which of course is available 24 hours a day / 7 days a week. Our
online report request form
is user friendly that anyone using it for the first time will be able to enter a request for a report in a matter of seconds. No software is needed for your computer network and no special configuration is necessary. Just go to our Request page at:
www.OCRB.net
and enter your request. Each client is given a password to enter our
Information & Request Center page. Upon entering this secured site, your staff can enter in new requests, do follow-ups, e-mail, and find special tools that will make the adjuster’s job easier. All requests are transmitted via secure socket layer (SSL) encryption. With this service, adjusters can still call our representatives with any questions..
Our website:
www.OCRB.com |
|
 |
Fax
requests are
available to your company
at their convenience 24 hours a day / 7 days a week. Even with
this service, your employees can call our office with
questions and follow up request during business hours.
Our fax#:
(714) 633-2935 |
|
 |
Receiving
Documents can be obtained one of three
ways.
- U.S. Mail allows for the “original copy” of the report that can be used for adjusting a claim or entering into court action. The only delay is U.S. Mail delivery
policies.
- Faxed documents allow your staff to receive the reports approximately 3-7 days
earlier. The report quality may be reduced on copying of the
document and the quality of the received fax.
 Scanned
documents allow Adjustors to receive “.pdf” files via
e-mail. Adobe Acrobat Reader is usually included free with
your Internet browser or it can be downloaded for free
here. Adjustor can then save the report to the claims file or print out a copy
for follow up.
All
modes of receiving the documents are the same price, and
it's
your choice on
the type of
documents your
company will receive. If you receive the documents via fax or
.pdf file, Orange County Research Bureau will archive the
reports for 10 business days from the time your staff receives
the document. During the 10 days, your staff can request an
improved copy if the quality is illegible. |
|
 |
Method
of Payment - can be individualized to meet your company’s needs:
- Claim
number
- Insured
name or business name
- Date
of loss
- Number
of reports that where ordered during billing cycle
- Itemized
costs of reports
- Individual,
BI-monthly, or monthly billing
|
|
We are a representative of your company and follow the same professional and ethical practices demanded of each one of your employees. All of the information that we secure for your company is forwarded to your staff confidential. Federal and
State laws prohibit the archiving of some documents. We as a vendor will
maintain a complete understanding of all related laws and will govern our
practices based on the current laws.
I
would like to thank you in advance for your professional consideration. If
we can assist you with any additional questions, please contact
us.
Orange County Research Bureau
| Home | Request Form | About OCRB | Contact Us | Resources |
|
